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At Luggage Joy, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns

You may return items within 30 days of delivery for a refund or exchange.

To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In the original packaging, with all tags and accessories included.

Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

Gift cards.

Final sale or clearance items.

Customized or personalized products.

3. Refunds

Once your return is received and inspected, we will notify you by email.

Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@luggagejoy.com
before sending your item back.

5. Return Shipping

Customers are responsible for paying return shipping costs unless the return is due to our error.

If approved, we may provide a prepaid return shipping label for defective or incorrect items.

6. How to Start a Return

To initiate a return, please contact us at:

📧 info@luggagejoy.com